Returns & Exchanges

At Nahota Kanma, every piece is a unique creation, made specifically for you upon order. We pour our dedication into ensuring precision and quality in every stitch. Your satisfaction is our priority, and we are committed to making things right if an issue arises.

Please note: Due to their bespoke nature, items that are custom-made or highly personalized for you are generally not eligible for return or exchange unless there is a confirmed production error or quality defect on our part. We encourage careful review of measurements and details before ordering.

Returns & Exchanges Overview

7-Day Reporting Window

You have 7 days from the delivery date to report any issues with your order. Please contact us promptly so we can work swiftly to resolve any problems.

What We Cover (Eligible for Free Returns/Remakes/Refunds - We Cover Shipping)

Returns and exchanges are accepted at no additional shipping cost to you if the issue falls under:

  • Production Errors:
    • Garment doesn't match agreed specifications (e.g., wrong style or design if confirmed by us).
    • Incorrect sizing when accurate measurements were provided by you.
    • Manufacturing defects or significant quality issues.
    • Wrong color or fabric shipped (compared to your order confirmation).
  • Quality Issues:
    • Faulty stitching or construction upon arrival.
    • Fabric defects not visible or disclosed during ordering.
    • Hardware failures (zippers, buttons, embellishments) upon arrival.

What's Not Covered (Not Eligible for Return or Free Exchange)

The following are generally not covered, and items cannot be returned or exchanged:

  • Change of Mind:
    • Change of mind after production has begun.
    • Preference for a different style or design after ordering.
    • Color looks different than expected on your screen (due to screen variations).
  • Measurement & Fit Issues:
    • Incorrect measurements provided by the customer during ordering.
    • Significant weight or body shape changes between ordering and delivery.
    • Fit issues when measurements were not provided.
  • Wear & Care Related:
    • Normal wear and tear.
    • Damage resulting from improper care, cleaning, or storage.
    • Alterations or modifications done by third parties.

How to Start a Return or Report an Issue

Step 1: Contact Us Immediately (Within 7 Days of Delivery)

Alternatively, for eligible returns, you can initiate a self-serve return directly by logging into your customer account:

Access Your Customer Account

Step 2: We'll Review Your Case

  • Our team will carefully review the photos and details provided.
  • We may request additional information or measurements to understand the issue fully.
  • Most issues can be resolved quickly through this review process.

Step 3: Resolution Options (If Eligible)

Once an issue is confirmed as eligible under our policy, we will offer:

  • Remake: We'll create a new, corrected piece for you.
  • Repair: For minor issues, the item can often be professionally repaired.
  • Refund: In cases where a remake or repair isn't possible or suitable, a refund will be processed.

Step 4: Return Process (If Required)

  • If a return of the item is necessary (e.g., for remake or refund), we will arrange and cover the cost of collection.
  • Items must be unworn (except for initial try-on), unwashed, and in original condition with all tags and packaging.

Exchange Policy

Size Exchanges

  • Available only for confirmed production errors on our part where sizing is incorrect despite accurate measurements provided.
  • Customer measurement errors or significant weight changes would require placing a new order.
  • We'll confirm all fit details before producing any eligible replacement.

Style Changes

  • Not available once production has begun due to the made-to-order nature of our items.
  • Contact us within 2 hours of placing your order if you need to request a style modification before production starts.

Refund Process

When Refunds Apply

Refunds are typically issued in cases where:

  • Production errors are confirmed and cannot be corrected by remake or repair.
  • Quality issues are confirmed and cannot be resolved to your satisfaction.
  • Significant delays occur beyond our promised production and delivery timeframes (excluding shipping carrier delays).

Refund Timeline

  • Refunds are processed within 5-7 business days of our receipt of the returned, eligible item.
  • Refunds will be issued to your original payment method.
  • Original shipping costs are refunded only for orders where a production or quality error occurred on our part.

Partial Refunds

A partial refund may be issued if:

  • Items are returned not in original, unworn condition (beyond initial try-on).
  • Missing original packaging or tags.
  • Signs of wear beyond trying on.

Quality Guarantee

Our Promise

  • Premium materials and expert craftsmanship
  • Every piece undergoes a thorough quality check before shipping.
  • We stand behind the quality and integrity of every item we make.

If You're Not Satisfied

  • Please contact us within the 7-day reporting window.
  • We are dedicated to working with you to find a fair and satisfactory solution. Your satisfaction is our priority.

Care Instructions & Warranty

Proper Care

  • Follow the specific care label instructions provided with your garment.
  • Professional dry cleaning is recommended for delicate or special fabrics.
  • Store your Nahota Kanma pieces properly to maintain their shape and longevity.

Warranty Coverage

  • Manufacturing defects: Covered for 30 days from delivery.
  • Normal construction issues: Covered for 90 days from delivery.
  • Please note, warranty does not cover damage from regular use, improper care, or third-party alterations.

Special Circumstances

Shipping Damage

  • Report immediately upon delivery (within 24 hours).
  • Take clear photos of the damaged packaging and the item itself.
  • We'll file claims with the courier and work to replace your item as quickly as possible.

Lost or Stolen Packages

  • Contact us within 24 hours of the expected delivery date if your package is lost or stolen.
  • We'll investigate with the shipping company. Replacement or refund process depends on the outcome of the investigation.

Custom Requests (Personalized/Bespoke Items)

  • Highly customized or personalized pieces are generally considered **final sale** due to their unique nature.
  • We will explicitly discuss and confirm the return policy for such pieces with you before production begins.
  • Extra care is taken during the ordering process to confirm all details and measurements for custom requests.

Contact Information

For Returns & Exchanges:

What to Include:

  • Order number
  • Clear photos/videos of the issue
  • Detailed description of the problem
  • Your preferred resolution

Prevention is Better

To ensure your Nahota Kanma experience is seamless and delightful:

  • Double-check all your measurements against our Size Guide before ordering.
  • Review our Size Guide carefully.
  • Contact us with any questions about sizing, fit, or fabric before placing your order.
  • Provide clear notes about fit preferences or body considerations.

We Confirm Everything:

  • Measurements that seem unusual.
  • Special requests or modifications.
  • Delivery details and timeline.
  • Any concerns before production.

Because every piece should be as perfect as you imagined.

This policy applies to all orders placed from **[Current Date - e.g., July 1, 2025]**. We reserve the right to update this policy with notice.